Warranty and Returns
If it becomes necessary to issue a refund that refund will be made via the payment option you chose on checkout.
Your Rights To Return A Product
No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order. Items returned because they are faulty will be replaced and refund will only be given if we are unable to replace the item that has been returned.
Before you return a product please contact us by email to advise us of the problem that you are experiencing with the product.
Products That Do Not Work Upon Arrival
A I SEE IT I LOVE IT I BUY IT product that shows symptoms of a failure, or is discovered to be broken when first taken from its packaging is considered to be not working upon arrival.
A I SEE IT I LOVE IT I BUY IT Customer Service member will provisionally confirm whether the Product is not working upon arrival and where a product is provisionally determined as not working on arrival we will arrange to replace the product.
Refunds will only be offered where a replacement product can not be provided.
Where I SEE IT I LOVE IT I BUY IT has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of I SEE IT I LOVE IT I BUY IT.
If the product is deemed by Customer Services to be working on arrival, I SEE IT I LOVE IT I BUY IT may in its absolute discretion refuse to replace the product or offer you a refund for the product.
When a Product is replaced, your replacement product becomes your property and the returned product that was not working on arrival becomes our property.
When a refund is given, the returned product becomes our property.
Problems With Products After Delivery
If your item is not working when it arrives or you find a defect arises after delivery and a valid claim is received by Customer Service within 30 days of delivery, I SEE IT I LOVE IT I BUY IT will exchange the product where possible, or refund you the purchase price of the product.
Should you contact us outside the 30 day period I SEE IT I LOVE IT I BUY IT will consider each claim on a case by case basis on its merits.
Where we agree to replace the product or refund you the purchase price of the product, you must first return the defective Product to us. You will be obliged to pay for the return of the product if the item is sent after 30 days from despatch.
We will make arrangements with you for the return of the product.
The delivery time for replacing the product will be the same as stated for the original product.
Replacement Products are provided with the same Warranty as the returned Product.
If you change your mind about any items purchased you can return them to us (except grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other item that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you, provided:
The items are unworn and unwashed (and there are no signs of transfer of any make-up, or other stains);
If shoes, the items are unworn and show no signs of wear;
The Items have all tags attached and are returned with correct dispatch and order information.
We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items.
The above does not affect your statutory rights.
Please note that this policy only applies to items you have purchased on the Sites. For Items purchased from other sources, you will need to check the returns policies of the applicable source.
When a Replacement Product is arranged:
• A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned product.
• The delivery time for the replacement product will be the same as stated for the original product you ordered.
• Replacement products are provided with the same Limited Warranty as the original product.
When a Refund is arranged:
• Refunds include all shipping and associated costs for the product that was not working on arrival.
• No refund will be given to you until I SEE IT I LOVE IT I BUY IT has received the original item back from you.
• Refunds will be issued by through the Payment method that you chose at the time.
Some Products – Manufacturer Only Warranty
Some products sold through I SEE IT I LOVE IT I BUY IT are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing.
For items advertised and sold with manufacturer’s warranty, we would ask you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, I SEE IT I LOVE IT I BUY IT will replace the item or issue a refund of your purchase price for that item.